Return & Refund

Return & Refund Policy

 

Thanks for shopping at www.voilakart.com. If you are not entirely satisfied with your purchase, we're here to help.

Returns:

Please check the table below to return an item from the date you received it. All days mentioned are Calendar days.

Return is a scheme provided by marketplace directly under this policy in terms of which the respective sellers or marketplace will offer the option of replacement and/ or refund to you. All products listed under a particular category may not have the same return policy. Please read the terms and conditions carefully before initiating a return.

 

Category

Period

Conditions

Lifestyle: Clothing (_excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories

5 days

You may request for a refund /replacement within 5 days of delivery, as long as it is unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.

Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Watches, Baby Care, Precious & Non-Precious Jewellery, Footwear Accessories, Travel Accessories 
Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply; 
Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

5 days

You may request for a refund / replacement within 5 days of delivery, For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.

Electronics: Tablets (except Apple), Laptops (except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables (except Apple) Home: Furniture

5 days

You may request for a replacement within 5 days of delivery/ installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.


We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. In the case of tablets, you may also be required to install an application to aid with troubleshooting.


For products where installation is provided by Voilakart's service partners, please do not open the product packaging by yourself.

 

Voilakart authorised personnel shall help in unboxing and installation of the product. In this case, the replacement period commences from the date of installation.


For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/ defective part will not resolve the issue.

Electronics: Mobiles,
Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG

5 days

You may request for a replacement within 5 days of delivery/installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.

Assistance shall be provided to troubleshoot any issues that you may face, either through online tools, over the phone, and/or through an in-person technical visit. 


If a defect is determined within the 5-day period following delivery/installation, a replacement of the same model will be provided at no additional cost.

If no defect is confirmed or the issue is not diagnosed within 5 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.


Open Box Deliveries: During an open box delivery, in case you encounter issues like different product received or damage on the product at the time of accepting delivery of your order, you can request for refund as per applicable policies. In case of cash-on-delivery orders, the amount paid will be immediately returned to you.


No return request will be processed after you have accepted delivery of an order, except in cases where you have encountered manufacturing defects in an accepted product. In such cases, this category-specific replacement/return general conditions will be applicable to you. 

 



No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM

No returns

These product categories are non-returnable.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Returns Pick-Up and Processing:

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ barcode should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

Refunds:

 Once we receive your item, we will inspect it and notify you that seller or we have received it. Post-inspections by the seller, or marketplace you will be immediately notified of the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of your payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us:

If you have any questions on how to return your item to us, contact us.

Email id: info@voilakart.com

Contact Numbers: +91 124 4003737/+91 8512042821

Postal Address: Unit 507, Welldone Tech Park, Sector 48, Sohna Road, Gurugram 122002, Haryana, India