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All Sellers must accept cancellations, returns, refunds and adjustments in accordance with the policies and any terms, conditions, and policies that appear on the Seller's Product Listing at the time of the applicable order.
Please check the table below to return an item from the date you received it. All days mentioned are Calendar days.
Return is a scheme provided by marketplace directly under this policy in terms of which the respective sellers or marketplace will offer the option of replacement and/ or refund to you. All products listed under a particular category may not have the same return policy. Please read the terms and conditions carefully before initiating a return.
Lifestyle: Clothing (_excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories
You may request for a refund /replacement within 5 days of delivery, as long as it is unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.
Lifestyle: Lingerie (top-wear), Sport & Fitness Equipment, Watches, Baby Care, Precious & Non-Precious Jewellery, Footwear Accessories, Travel Accessories
You may request for a refund / replacement within 5 days of delivery, For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.
Electronics: Tablets (except Apple), Laptops (except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables (except Apple) Home: Furniture
You may request for a replacement within 5 days of delivery/ installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
Voilakart authorised personnel shall help in unboxing and installation of the product. In this case, the replacement period commences from the date of installation.
You may request for a replacement within 5 days of delivery/installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
Assistance shall be provided to troubleshoot any issues that you may face, either through online tools, over the phone, and/or through an in-person technical visit.
If no defect is confirmed or the issue is not diagnosed within 5 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM
These product categories are non-returnable.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Returns Pick-Up and Processing:
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
IMEI/ name/ image/ brand/ serial number/ article number/ barcode should match and MRP tag should be undetached and clearly visible.
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Product's original packaging/ box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions are not met.
Once we receive your item, we will inspect it and notify you that seller or we have received it. Post-inspections by the seller, or marketplace you will be immediately notified of the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of your payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions on how to return your item to us, contact us.
Email id: firstname.lastname@example.org
Contact Numbers: +91 124 4003737/+91 9810554548
Postal Address: Unit 507, Welldone Tech Park, Sector 48, Sohna Road, Gurugram 122018, Haryana, India