Shipping & Exchange Policy
Order Processing Time:
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All orders are processed within 1–2 business days.
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Orders placed after 2 PM will be processed the next business day.
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Orders are not shipped or delivered on holidays.
Delivery Time:
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Metro Cities: 3–5 business days
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Tier 2 & 3 Cities: 5–7 business days
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Remote Areas: 7–10 business days
Shipping Charges:
Express Shipping -
- Item Weight Upto 500g Charges : ₹100
- Item Weight Upto 1kg Charges : ₹150
- Item Weight Upto 2kg Charges : ₹250
Standard Shipping -
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Free shipping on all orders.
Order Tracking:
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Once your order is shipped, you will receive a tracking link via SMS/email.
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You can also track your order under “My Orders” on your VoilaKart account.
Exchange Policy
Eligibility for Exchange:
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Exchanges are accepted only for damaged, defective, or incorrect products.
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You must raise an exchange request within 24 hours of receiving the product.
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Items must be unused and must have original tags and packaging.
Steps to Request an Exchange:
- Contact us at info@voilakart.in or call us at +91 9810554548
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Share product images and a brief reason
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Our team will review and get back within 24–48 hours
Exchange Approval:
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Upon approval, our courier partner will arrange a reverse pickup.
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Once we receive and inspect the item, the replacement will be shipped within 2–3 working days.
Non-Exchangeable Items:
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Personalized or customized products
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Products marked as Final Sale
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Items returned without original packaging
💬 Need Help?
Our support team is here for you!
📧 Email us at: info@voilakart.com
📞 Call/WhatsApp: +91- 9810554548
Working Hours: Mon–Sat, 10 AM to 6 PM
